Assignment Overview
Place an order at a Black Rock Coffee Bar location to evaluate the customer service, product quality, cleanliness, and order accuracy. You will be assigned an in-store or drive-thru scenario (some shops require a mobile order using the Black Rock app). Photos are required.

Instructions last updated: 4/30/2026 @ 7:04 PM ET

Timing correctly is a critical component of this shop. Review instructions for timing guidelines.

• Reminder for in-store and drive-thru scenarios: Your ‘time to receive order’ is the amount of time it took to receive your order after you paid for it (or after you reached the window if you paid while in line at the drive-thru). Do not start timing how long it takes to receive your order until you have placed your order AND paid for it.

Do not post a negative review/rating on any social media platform based on your experience with this assignment. You are a paid participant, and the feedback submitted in your report will be used by the corporate office to identify and address issues with food, beverage, and service.