FIRST NATIONAL BANK – WEB INQUIRY MYSTERY SHOP

Assignment Overview
You will submit a web inquiry to the bank, in which you will present a general need scenario and ask a question. You will evaluate all responses received via phone call, email, and text message within 24 hours.

Different example scenarios are provided in your shop instructions depending on whether you are a current bank member or a new customer. A link to the inquiry form is also provided.


Instructions last updated: 11/13/2025 @ 10:45 AM CST