Assignment Overview
This is an anonymous telephone mystery shop/research study.

You are required to call 3 wireless provider stores in the same day (no exceptions).

You will speak with an employee by being or posing as a potential new phone customer.

The purpose is to evaluate call handling, employee engagement and sales practices and compare the service experience.

After the 3 calls, you will submit 4 questionnaires in the following order:

• Report #1 = Observations of the call with store #1 (57 questions)

• Report #2 = Observations of the call with store #2 (same 57 questions)

• Report #3 = Observations of the call with store #3 (same 57 questions)

• Report #4 = Store ranking (32 questions)

You will receive 4 shop confirmations for this assignment (one for each required segment).

Calls are expected to take 20-30 minutes.

You will take the conversation up to obtaining pricing and then decline to sign up at the end of the conversation.

No purchase is required and you will not be reimbursed for any purchase made.

If you accept the assignment, you are agreeing to call all 3 stores on the same day and fill out all 4 questionnaires for payment to be made.

Instructions last updated: 6/25/2026 @ 10:34 AM ET