Assignment Overview
Complete a bank transaction (deposit) to determine if customer service representatives are connecting with customers and ensuring customer needs are being met during each visit. You must be a current customer of City National Bank to complete this assignment.

Instructions last updated: 7/2/2024 @ 2:49 PM ET

Your activity in the bank will be video recorded, and the information in the report you submit will be compared to the video for accuracy. Reporting inaccurate information, including inaccurate visit times, per client video review will result in no payment for the shop and permanent removal from the program.