CUSTOMER EXPERIENCE SHOPPING FOR FURNITURE

Assignment Overview
Evaluate the customer service experience by calling an assigned City Furniture (or Ashley Furniture) location to ask a required question, then visit the same location in person to interact with a sales associate about purchasing a piece of furniture. Some locations also require observations of the in-store cafe/wine bar. No purchase is required or will be reimbursed.


Instructions last updated: 2/2/2026 @ 4:57 PM ET